Privacy policy

Privacy Policy – Chez Co

1. Introduction

Chez Co operates this online store and associated services (the “Services”). We are committed to protecting your personal information and using it transparently and securely. By using the Services, you acknowledge that you have read and understood this Privacy Policy.

2. Personal data we collect

We only collect data necessary to operate the Services: contact details (name, address, phone, email); order information (items purchased, delivery address, payment method); account information (login details, preferences, browsing/purchase history); technical data (IP address, device, browser, cookies). Data is collected directly from you (purchase, contact, sign-up); automatically through your use of the site (cookies, analytics); and via our technical partners (Shopify, payment providers, carriers).

3. How we use your information

We use your data to: process and deliver orders; provide customer service, returns and exchanges; personalize your experience; send marketing communications if you have consented; protect our Services against fraud or abuse; comply with legal and regulatory obligations.

4. Sharing of data

We may share data only with: Shopify (our e-commerce platform); logistics and payment providers (e.g., Stripe, Colissimo, DHL); marketing partners with your prior consent. We never sell your personal data.

5. International transfers

Shopify and certain providers may store or process data outside the European Union. Such transfers are covered by Standard Contractual Clauses or equivalent safeguards to ensure GDPR-level protection.

6. Data retention

We retain data only for as long as necessary to fulfill the purposes above or to meet legal, accounting, and tax obligations. Beyond these periods, data is deleted or anonymized.

7. Your rights (GDPR)

You have the right to: access and rectify your data; request erasure (“right to be forgotten”); object to or restrict processing; data portability; withdraw consent at any time (e.g., for newsletters). To exercise your rights, contact: info@chezco.eu.

8. Children’s data

Our Services are not intended for minors. We do not knowingly collect information from individuals under 16.

9. Data security

We implement appropriate technical and organizational measures to protect data against loss, unauthorized access, disclosure, or alteration. However, no Internet transmission is entirely secure; please avoid sharing sensitive information over unsecured channels.

10. Changes to this policy

We may update this Policy to reflect our practices or legal requirements. The most recent version is always available on our site with its effective date.

11. Contact

For questions about this Policy or your rights:

Privacy Team – Chez Co

Email: info@chezco.eu

WhatsApp: +33 6 27 70 76 86